🛒 Orders & Shipping
1. What is TorqStore?
TorqStore is an online shop operated by Odessan Trading LLC. 🛠️
2. Where are you located?
📍 Miami, FL — 111 NE 1st Street, 8th Floor, #8563.
3. Do you ship within the U.S.?
Yes, we ship nationwide. 🇺🇸
4. Do you ship internationally?
Yes, we ship to most countries. 🌍
5. How long does delivery take?
Usually 3–7 business days. 🚚
6. How long do you process orders?
Processing takes 1–2 business days. ⚙️
7. How can I track my order?
You’ll get a tracking number by email. ✉️
8. Can I change my address after ordering?
Yes, if your order hasn’t shipped yet. 📦
9. What if the package is lost?
We’ll contact the carrier and replace it if confirmed lost. ❗
10. Do you restock sold-out items?
Often yes — check the product page. 🔄
💳 Payments & Policies
11. What payment methods do you accept?
Credit cards, debit cards, PayPal. 💳
12. Is checkout secure?
Yes, encrypted and PCI-compliant. 🔐
13. Can I cancel my order?
Within 12 hours — contact support fast. ⏱️
14. Can I modify my order?
Minor changes possible if it’s not shipped. 📝
15. Do you have warranties?
Some products include manufacturer warranties. 🛡️
16. Do you include invoices in the package?
No, invoices are emailed. 📧
17. What if tracking says delivered but I got nothing?
Check neighbors, mailbox, USPS. Then contact us. 👀
18. Do you ship to PO Boxes?
Yes, most carriers do. 📮
19. Do you offer wholesale pricing?
Yes — reach out to us. 📦
20. Are all items new?
Yes, everything is brand-new. ✨